- Every order received at Silks Studio is processed in 2-3 business days for timely service to the customers. Orders are never shipped or delivered on a weekend or holiday, and this will clearly have an impact on the length of time it takes overall for delivery. If your order has been successfully processed, you will receive a confirmation notification with tracking information included so that you may track your package. We are always balancing the timeline for service delivery with the quality of the products. Our representatives may be reached during the day’s regular hours concerning inquiries or follow-ups about the status of orders.
- Shipping Rates & Delivery Estimates: – Shipping charges for your order will be calculated and displayed at checkout. – Standard Shipping: 5-7 business days – Express Shipping: 2-3 business days – Overnight Shipping: 1-2 business days
- Once your order has shipped, you will receive a Shipment Confirmation email that includes your tracking number(s). Please note that tracking numbers will be active within 24 hours, at which time you can track your package’s journey and estimated delivery date directly through the shipping carrier’s website.
- Silks Studio is in no way responsible for customs duties, taxes, or tariffs that may be imposed when your order arrives in your country. Any fees that need to be paid while and after the delivery of the product, including but not limited to duty rates, are fully borne by and are a responsibility of the customer. We encourage you to please check with your local regulations about this.
- Silks Studio shall not be held liable for any products that get damaged or lost in transit. If you have received your order damaged, you must call the carrier of shipment to file a claim. Please save all packaging materials and damaged goods before filing a claim.
- Initiating a return: Please email your request for an RMA number to our customer service inbox at silksstudio.com@gmail.com to begin the return process. Once an RMA number is issued, safely wrap the item in its original packaging and include your proof of purchase, then mail your return to the following address:
- You are responsible for your return postage cost. Shipping costs are non-refundable. In instances where return is approved and a refund issued, the refund amount will be deducted by any return shipping cost.
- After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Items must be returned in new and unused condition, with all original tags and labels attached.
- We only exchange goods if they are defective or damaged. Should you consider that a product is defective, you ought to immediately inform us at
silksstudio.com@gmail.com with details of the product and the defect. - For further detail and question feel free to contact Us
